At Oh my Glad we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
REFUNDS: We are happy to provide refunds for any defective products or orders that don't arrive. Please submit a ticket via our helpdesk by clicking here and include a Picture or Video of the defective product, if you'd like to request a refund. Please allow our support team 48-72 hours to get back to you. Sorry but we do not provide refunds if you simply requested the wrong size of an item.
CANCELLATIONS: All sales are final. We don't provide refunds if you simply change your mind about a purchase. Please make sure you want your items before you purchase them. :-)
RETURNS: Unfortunately, we cannot currently offer size or color exchanges for our products. We hope to be able to do this in the future!
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer and Oh my Glad is not liable. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.
RETURN POLICY :
Exchanges OR/AND Return: 30 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
If, for any reason, you are not satisfied with the order you receive, please contact us.
PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident
- Improper care
- Normal wear and tear
- Break down of colors and materials due to sun exposure
- After-market modifications
- Improper size selection
- No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.