How does Oh My Glad operate and offer such incredible pricing?
What materials does Oh My Glad use?
I’m not sure which size to choose, Can you help?
How do I place my order?
I’m so excited to receive my order! How do I check my order status?
Can I cancel or modify my order?
I placed my order, but I have not received my confirmation email yet.
What type of payments do you accept?
When will my credit card be charged?
How secure is my personal information ?
Oh My Glad adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
When can I expect to receive my package?
Every single item on Oh my Glad is custom product just for you, and it will take us 2-10 business days to make sure your order is everything you hoped it would be prior to shipping.
This means that your order is shipped from global areas such as Austria, China, Hong Kong, etc. Unfortunately our global suppliers do not provide tracking numbers but we do offer a 100% satisfaction guarantee.
Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below. Please do not panic if it does not show up immediately, it's on its way :)
US Shipping Time Estimates: 3-7 Days**
International Shipping Time Estimates: 5-20 Days
** Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive.
Do my order will arrive on time for Christmas?
To make sure your awesome gift arrives on time for Christmas, we suggest you follow to below cutoff dates. After these dates, we can't guarantee that your order will arrive on time for Christmas.
Please Note: Order must be placed on or before December 2nd
Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist you!
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that there is no further tracking.
I never received my package, what should I do?
How much is shipping?
What about customs? Will I be charged for duties or custom when my package arrives?
I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.
As every single item on Oh My Glad is printed to order, we can’t exchange your product. But, your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.